*If we can't fix your file, then we give you your money back in full.
Currently, we can automatically repair damaged .
mov
or
.mp4
movie files (generally, all movie files based on QuickTime container format) that use one of the following codec formats:
Movies of the following cameras have been tested for correctness with our software (however we cannot test all camera models, and it generally works on most digital cameras):
Q: How do I get my file repaired?
A: 1. Order a repair via our normal shopping cart checkout
2. Copy the damaged file and a short undamaged file taken with the same camera and settings onto a memory card or Blank DVD
3. Post the files to us at
RaceRecall
6/25-41 Redwood Drive
Dingley Village VIC 3172 Australia
3. Be sure and include a stamped, retrun addressed envelope and reference the order number in your confirmation email.
W'ell repair your file within 3 business days and send all files back in the envelope you provide. If a repair cannot be made, we'll gladly refund your money immediately.